Steps to Improve Patient Referral Tracking Process

Steps to Improve Patient Referral Tracking Process

Healthcare Tech Outlook | Monday, January 03, 2022

Understanding the appropriate referral sources is crucial to enhancing patient acquisition. Physicians can use technology to create a referral tracking system to help them grow.

Fremont, CA: Physicians and healthcare teams seek innovative strategies to attract and keep patients in an increasingly competitive market. Traditional marketing strategies, including mailings and word of mouth, are still efficient in attracting and retaining patients, but physicians increasingly require more. They must assess current processes, establish a provider network, and implement a digital solution that will help them avoid leakage, boost ROI, and deliver a high level of care.

Here’s how to improve the patient referral tracking process:

Choosing the right platform

The first step is to assess the current patient referral process, including their software to track referrals. Inquire about how often providers use a processor platform, as well as what they like and dislike about it. Look for areas where there is scope for improvement.

Building provider network

Physicians need to construct a database of provider profiles to run a successful patient referral tracking service. This will be utilized in processes to match patients' requirements with the appropriate providers and guarantee that patients are referred inside the network. The key to boosting downstream income is creating a workflow that matches the patient with the most appropriate provider and guarantees that the patient and the provider finish a visit.

Developing meaningful insights

Finally, providers must evaluate their referral process to determine whether it is effective. An overabundance of data but few meaningful insights is a prevalent challenge in many businesses, not just healthcare. As a result, one of the most significant characteristics of patient referral tracking software is the capacity to analyze data in order to generate real-world insights.

Communicating with patients and providers

Patient referral has traditionally been a passive process in which a primary care practitioner notifies the patient that he or she needs to see a specialist or complete a test. Someone from the specialist's office may or may not contact the patient to continue the following steps; therefore, it is ultimately the patient's responsibility to do so.

Patient referral tracking is an ongoing procedure that necessitates collaboration among healthcare personnel from many departments. This takes some effort, but with the correct referral tracking software, it's a lot easier.



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