Voice Technology for a Better Care Delivery

Voice Technology for a Better Care Delivery

Healthcare Tech Outlook | Friday, November 30, 2018

Today, voice technology is on its path to change the healthcare industry by facilitating interactions using sensors and devices. Many physicians are using and have used voice interfaces like Dragon Naturally Speaking (DNS) for facilitating their clinical functions. In the healthcare industry, there are so many voice interaction devices that it is difficult to view or use them all at once. Alexa, the complete and efficient voice interaction product by Amazon, is one among them, and it has created a revolution in the field of healthcare as well in many other industries.

Now, many of the healthcare organizations like hospitals, clinics, and medical colleges are widely using various voice interaction technology devices in their day-to-day practices, where they can provide better service with comparatively lesser cost. Although there are several digital disrupters in the market including artificial intelligence (AI), blockchain, virtual reality (VR), augmented reality (AR), and robotics, voice technology came into existence as the fastest tech adoption of customers. Voice technology has combined with various devices such as smartphones, television, cars, and watches. This is because of the advantage of reducing typing difficulty and time-saving capability—typically 140 words per minute (wpm) in speech, but typing can only reach 40 wpm.

With the help of voice technology in healthcare, patients only need to use their voice to speak and ears to listen. This is a great advantage for elderly people and for visually impaired patients. Here, the patients will be more comfortable by reducing the typing difficulty, and they can control their own care at their home or even in hospitals. This technology is also helpful for the post-discharge care of patients for abilities such as home nursing, caregiving, and patient education at home.

One of the most evident barriers for HCPs (Health Care Professionals) is the lack of time for providing healthcare facilities. Here, the use of voice technology provides a great relief by ensuring effective time management. Thus, they can concentrate more on the patient interactions than the documentation of visits. This boosts the patient experience, outcomes, and efficiency of HCPs.

Creating trust and building human empathy are unavoidable in the voice technology interfaces because voice recognition and interaction technology are already becoming an integral part of medical industry and connected health.

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