Clinicians are lately facing numerous issues regarding the electronic medical records (EMR) systems—most problems are related to usability, communication, and quality of data. Added to that, the biggest issue of all is alert fatigue. The unnecessary number of alerts, although designed to assist users in conducting tasks, are affecting the workflow. This is occurring majorly because users are bent on abusing the capability of the systems to fit more messages on the screens. Due to the frequent alerts, users are mostly ignoring the important alerts, which are again affecting the workflow.
The experts in the medical space have opined that the only way to solve this situation is to empower clinicians with more authority over the workspace. Doing this will automatically reduce the burden from the EMR systems and thereby make it useful for users, which can be used according to the requirements. In addition, the system will also be able to provide insights about patients. Most interestingly, the systems can be installed in the smartphones of the users, giving them the liberty and flexibility of carrying their workspace irrespective of their time and location. Needless to say, the attempt of mobile responsive electronic medical records apps has directly influenced the work quality and productivity in a positive manner.
Clinicians now possess the ability to draw data related to costs and risks through the EMR. This has been extremely beneficial for clinics—instead of being complicated, the system offers simple customized options to choose from, consequently driving improvement in the health IT industry along with the EMR space.
Experts contemplate that the healthcare industry can follow the trail of the aviation industry. The reason being, the aviation industry has been experiencing streamlining of workflows which contain only the most critical alerts for pilots, which are structured considering the situations pilots face every day.
One of the most important elements that affect workflow is user experience. Although generally teamed with technology, this aspect has been neglected severely over the years. EMRs have not been designed keeping the user’s convenience in mind, leading to poor management of activities. The alert fatigue issue needs to be addressed immediately—they need to be prompt and relevant, with just the right amount of interaction that is required to engage the users. The principal objective is to equip users to make informed decisions with the aid of the alerts.