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The retail healthcare facility management is evolving with new technologies to offer better comfort and experience to the patients.
FREMONT, CA: One of the most critical changes in facilities management in recent years has been the growing proliferation of retail healthcare companies. The organizations provide walk-in hospitals, emergency care services, dental offices, eye centers, and even specialist practices introduced in current retail environments like malls or shopping centers in many instances.
The retail healthcare sector capitalizes on the increasing customer demand for fast, efficient healthcare services around the clock. Retail clinics offer consumers a friendly atmosphere to drop by for a flu shot or see a doctor about a sore throat without needing to book an appointment for days or navigate outside their typical shopping plaza.
If the healthcare retail market continues to expand, so will the demands for repair and maintenance. The companies that rise to the top of this highly competitive industry are the ones that adjust the quickest to customer demands in terms of technology, comfort, and overall experience. The first step towards CX's success is to have a top-notch facility maintenance program in place.
1. IoT Devices
The Internet of Things (IoT) is a trending subject across many sectors, but retail healthcare has unique potential. The sensor-based connected technology leads to a more significant degree of visibility into building, equipment performance, and planned maintenance requirements in clinics and emergency care centers, helping FM teams keep the doors of their locations open and reduce downtime. Although advanced medical devices such as X-ray machines and MRI systems are mandated to undergo regular maintenance by law, IoT-enabled sensors pick up signs of degradation that can occur during scheduled service visits, eliminating expensive, unexpected breakdowns.
2. Service Automation
Service Automation technology is an excellent option for retail healthcare companies, acting as a centralized center that can track, control, and prioritize every FM operations and work as a repository for essential data on repair and maintenance. It addresses the primary challenges of operating a multi-location retail healthcare company, including the need to sustain brand uptime, maintain compliance with legislation, offer high-quality service, and improve access to equipment's cost and performance data.
3. Air Quality Management
Indoor air quality (IAQ) is a significant factor irrespective of whether the building is industrial or residential. It is vital in health care facilities because if it declines, that may lead to health hazards such as the faster spread of disease or infection. HVAC systems play an essential role in air quality. They must be considered a top concern for retail healthcare FMs for their maintenance (including frequent filter replacement with high-quality, high-MERV-rated filters).