What Should Telehealth App Providers Consider to Improve the...

What Should Telehealth App Providers Consider to Improve the Patient-Doctor Experience?

Healthcare Tech Outlook | Friday, August 20, 2021

Not only has the COVID-19 outbreak impacted our attitude to health in the face of social isolation and lockdowns, but it has also compelled health service providers to reorganize their infrastructures to accommodate rising virtual care options.

FREMONT, CA: This dramatic increase in the popularity of telehealth mobile apps undoubtedly reflects advancement in contemporary technology.

There are a few fundamental requirements for all telemedicine applications that one should bear in mind.

HIPAA Compliant solution: HIPAA compliance is required for any telemedicine application. The Health Insurance Portability and Accountability Act (HIPAA) establish a framework for protecting personal health information.

HIPAA compliance is critical when dealing with any platform in the telemedicine industry. A HIPAA-compliant system assures that patient data is secure and has no possibility of being disclosed. The majorities of patients vouch for the HIPAA-compliant features and look for it when selecting a telehealth app.

Browser-based application: According to the current trend, most users prefer Telemedicine available via a web browser on a smart phone or desktop computer. Anyone can access browser-based applications. Additionally, most clinics and hospitals avoid installing software because it may entail system requirements for extra processing.

Clinical documentation: Clinical documentation is simplified for healthcare practitioners thanks to telemedicine software that archives, manages, and logs patient-doctor interactions. Users can enter their data, which is automatically synced with the EHR database, simplifying patient treatment. As a provider of health applications, it is critical to have clinic management software since it serves as proof for public health monitoring systems.

Audio-visual capabilities: This is another critical aspect for fostering patient-doctor confidence. During a remote consultation, both parties can communicate via audio and video conferencing. Physicians can more accurately diagnose patients by identifying observable symptoms, while patients can voice their concerns efficiently, similar to an in-person consultation.

Patients enjoy that the capability is available on both their phones and desktop computers. Additionally, telehealth apps should support group conversations and chats so that doctors can include their peers to provide a more informed perspective to the patient.

Enable end-to-end chat: Telehealth apps provide end-to-end chat for a more enriched and refined patient-doctor encounter. Both members can utilize the same throughout the call or post-call to ensure they haven't missed anything. Additionally, this is advantageous when the Internet connection is spotty or a communication breakdown between the two ends.

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