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Judit Sharon, CEO, OnPageWhile healthcare CIOs are immensely interested to see the infusion of latest communications technologies, the implementation and ‘change’ tends to be met with pushback. “Add security and compliance concerns to the mix, and the challenges of a change-over are amplified,” comments Judit. However, Judit does not see these as anything but hurdles to overcome. With a clear understanding of the C-suite’s needs, she and her team have engineered an easy to implement and use, holistic messaging solution—OnPage.
Being a pioneer in bringing the immediacy and convenience of casual messaging to healthcare communication while adopting the cloud, OnPage is also Health Insurance Portability and Accountability Act (HIPAA) compliant. OnPage is more than just a pager replacement. It gives organizations full control of its messaging and users. “Companies can enable or disable users in real time, create response hierarchy trees, remotely wipe messages, track the status of messages sent, and also maintain a full audit trail,” Judit explains. And to ensure a smooth change-over, OnPage seamlessly integrates with existing legacy messaging systems, minimizing disruption.
Initially launched as an enhanced pager replacement that leveraged smartphone capabilities, OnPage has evolved with customers’ needs.
To ensure a smooth change-over, OnPage seamlessly integrates with existing legacy messaging systems, minimizing disruption
“Requests for a holistic solution with an ‘all-in-one inbox’ spurred us to incorporate capabilities like time-stamped audit trail, message prioritization with ‘Alert-Until-Read,’ and automatic message received and read notifications,” says Judit. For instance, OnPage’s Enterprise Control System was designed with inputs from one of its customers, Boston Children’s Hospital. “While the OnPage client can be downloaded and deployed instantaneously by any individual, the Enterprise Control System serves a different purpose,” she adds. It enables organizations to create and manage their own users based on a systematic logic, access the audit trail to monitor responsiveness, and create groups and escalation protocols. The Control System is also architected to be used as a messaging gateway that facilitates the dispatch of messages to individuals, groups, or the entire organization—with just one keystroke.
Enterprise Control System is just what organizations need to track events. In the case of an incident with a negative outcome that could have been avoided, the likelihood of a lawsuit is high. “It is crucial to be able to demonstrate that policies were followed, messages were sent to the right people at the right time, and the appropriate personnel responded promptly,” chimes in Judit. OnPage’s Enterprise Control System provides a complete documented picture of the communication trail leading to the event—valuable information that can be used to prevent adverse incidents in the future.
Being cloud based, OnPage flaunts the flexibility of supporting organizations, both large and small. “It is compatible with several answering service software systems,” states Judit. The company recently integrated with Cisco and now offers a dedicated Phone-line to OnPage. A front runner in this field, OnPage’s proven reliability and robustness is certain to ensure that, “you will never miss another critical alert!”
Company
OnPage
Management
Judit Sharon, CEO, OnPage
Description
A secure, prioritized messaging solution that eliminates the need to carry a traditional pager
OnPage News
Revolutionizing Healthcare Communication: OnPage Unveils Innovative Slack Integration
OnPage adds another feather to its cap: Recognized in Gartner® Hype Cycle™ for I&O Automation, 2024 Report
Fourth recognition in 2024, OnPage recognized in the Gartner Hype Cycle for I&O Automation, 2024.
WALTHAM - OnPage, announce its acknowledgment in the 2024 Gartner Hype Cycle for I&O Automation. Recognized for its innovative incident response technology, OnPage helps organizations reduce their mean time to acknowledge (MTTA) by automating the process of identifying and contacting relevant team members when an incident occurs.
“We are delighted to be identified by Gartner once again in this year’s Hype Cycle Report. This recognition within the Automated Incident Response category validates our dedication to pioneering innovative solutions for the industry. Our solution remains the top choice for Infrastructure and IT Operations executives looking to significantly improve incident response processes and automate incident management within their organizations. Teams across IT and tech leverage our technology to unite relevant stakeholders during critical issues, fostering a collaborative approach to resolving incidents. Our unwavering commitment to advancing on-call capabilities and providing extensive integrations for comprehensive incident response management sets us apart in the industry,” says Judit Sharon, OnPage CEO.
I&O leaders constantly face the challenge of accelerating software and service delivery while enhancing agility and compliance. At OnPage, we recognize the transformative power of automation in meeting these objectives.
With its state-of-the art automated incident response solution, (AIR) which includes incident alerting and on-call management capabilities, OnPage removes the complexity from the incident resolution process. From centralizing incident routing to mobilizing the right experts using a rule-based engine, on-call schedules, and a collaboration platform, I&O leaders can improve operational efficiencies and reduce mean time to resolution.
As Gartner aptly summarizes, “For DevOps teams, the juggling of contact lists and the lack of seamless collaboration inhibit speedy delivery of application features, as well as the stability of features after the release. AIR solutions solve this by automating most of the incident response process and collaboration, thus enabling iterative improvement.
OnPage’s AIR further enhances communication and collaboration by effortlessly synchronizing information from its alerting system with other systems such as ITSM and ChatOps tools. The bi-directional integration with OnPage streamlines workflows and ensures that updates are reflected in all connected systems in real-time, keeping all stakeholders on the same page.
WALTHAM - OnPage, announce its acknowledgment in the 2024 Gartner Hype Cycle for I&O Automation. Recognized for its innovative incident response technology, OnPage helps organizations reduce their mean time to acknowledge (MTTA) by automating the process of identifying and contacting relevant team members when an incident occurs.
“We are delighted to be identified by Gartner once again in this year’s Hype Cycle Report. This recognition within the Automated Incident Response category validates our dedication to pioneering innovative solutions for the industry. Our solution remains the top choice for Infrastructure and IT Operations executives looking to significantly improve incident response processes and automate incident management within their organizations. Teams across IT and tech leverage our technology to unite relevant stakeholders during critical issues, fostering a collaborative approach to resolving incidents. Our unwavering commitment to advancing on-call capabilities and providing extensive integrations for comprehensive incident response management sets us apart in the industry,” says Judit Sharon, OnPage CEO.
I&O leaders constantly face the challenge of accelerating software and service delivery while enhancing agility and compliance. At OnPage, we recognize the transformative power of automation in meeting these objectives.
With its state-of-the art automated incident response solution, (AIR) which includes incident alerting and on-call management capabilities, OnPage removes the complexity from the incident resolution process. From centralizing incident routing to mobilizing the right experts using a rule-based engine, on-call schedules, and a collaboration platform, I&O leaders can improve operational efficiencies and reduce mean time to resolution.
As Gartner aptly summarizes, “For DevOps teams, the juggling of contact lists and the lack of seamless collaboration inhibit speedy delivery of application features, as well as the stability of features after the release. AIR solutions solve this by automating most of the incident response process and collaboration, thus enabling iterative improvement.
OnPage’s AIR further enhances communication and collaboration by effortlessly synchronizing information from its alerting system with other systems such as ITSM and ChatOps tools. The bi-directional integration with OnPage streamlines workflows and ensures that updates are reflected in all connected systems in real-time, keeping all stakeholders on the same page.
With healthcare's increasing need for secure and efficient HIPAA-compliant communication, the integration between OnPage and Slack emerges as a game-changer. This integration isn't just an upgrade; it's a transformative shift that ensures every critical moment in healthcare is addressed with precision and immediacy.
Slack, a widely recognized collaboration and intelligent productivity platform known for its robust security features, enables customers to configure their Slack instance to meet their HIPAA compliance needs. For Enterprise Grid customers, Slack offers encryption at rest and in transit, two-factor authentication, session management, and mobile device management, making it a trusted choice among healthcare providers.
Slack’s collaboration and productivity capabilities, coupled with OnPage’s critical messaging, accountability, real-time responsiveness, on-call scheduling, and escalation capabilities, will provide healthcare teams with a single, dedicated space for urgent alerts and eliminate the risk of crucial information getting lost in day-to-day communication.
Accommodating schedules, shifts, and escalation policies in critical events is paramount in healthcare. OnPage's robust scheduling capabilities seamlessly integrate with professionals' shifts, ensuring that critical messages reach the right individual at the right time on their OnPage phone application. Additionally, customizable escalation policies within OnPage guarantee that if an urgent message remains unacknowledged for a specified period, it automatically escalates to the next responsible personnel, ensuring no critical matter goes unattended.
The integration is undergoing a pilot phase at a major healthcare organization, enhancing communication among healthcare providers, dispatchers, and EMT staff without disrupting workflow.
Key features include seamless critical message exchange, leveraging OnPage's scheduler and escalation capabilities, acknowledging and responding to critical messages within Slack, and access to a comprehensive message audit trail.
The integration enables swift care team mobilization, facilitating timely alerts to providers and fostering a culture of accountability. Comprehensive visibility empowers senders to track message delivery and intervene promptly if needed.
The OnPage and Slack integration is poised to reshape critical messaging in healthcare, bringing unparalleled efficiency, fostering accountability, and ensuring real-time responsiveness — an advancement in how healthcare professionals engage and respond to urgent moments.