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Mike Wooden, CEO, OnProcess TechnologyOnProcess Technology helps healthcare OEMs dramatically reduce post-sale supply chain distribution costs, accelerate processes and improve patient outcomes. The managed services provider, which specializes in the post-sale supply chain, is renowned for using advanced technologies and analytics to transform complex, global processes into digitally-driven, unified, highly efficient operations. While this kind of ‘digital transformation’ is on everybody’s mind now, OnProcess’ success is due to the fact that has been enabling digital transformation in this industry for decades, long before the term became a buzzword and the concept became a priority.
“Post-sale supply chains contain a trove of valuable data, but most of it sits in silos that are hard to access and interpret. With minimal visibility into their post-sale supply chain processes, healthcare OEMs don’t have the information needed to make significant improvements,” said Mike Wooden, CEO, OnProcess Technology. “We make post-sale data completely visible and turn it into actionable insights that drive smart decision-making, automated operations and superior outcomes.”
OnProcess’ proprietary real-time visibility and analytics control tower, called OPTvision, and its use of robotic process automation technology (RPA) to replace repetitive tasks, underpin its services and are key to enabling orders-of-magnitude improvements in customer experience and profitability for healthcare OEMs.
OnProcess’s holistic approach to solving problems in the post-sales lifecycle transforms client-side operations. For instance, Elekta—a global provider of radiation therapy, radiosurgery and brachytherapy equipment—was riddled with a fragmented spare parts order management system. The client had 20 different business units and multiple order desks serving more than 500 field engineers located in over 50 countries worldwide. Elekta sought a solution to eliminate inefficiencies in the post-sales process and limit high cost. OnProcess developed a standardized and centralized order management system across all the aspects of service delivery environment in every region served by Elekta. The end result: the client enhances customer service and equipment uptime and expects to save £10 million over a three-year period while accurately managing inventory.
How does OnProcess accomplish results like these?
• Managing global post-sale distribution logistics for the healthcare OEMs
OnProcess unifies and streamlines global processes and eliminates redundancies. With highly skilled employees, who provide services in 23 languages from five global facilities, the company ensures the right parts and field technicians arrive at hospitals and clinics at the right time, delivered by the most cost-effective means. It also ensures original and unused parts are quickly returned so they can be repaired and put back into the OEM’s inventory, without clients having to purchase new parts to fill stock.
• Making preventative maintenance much more efficient
By feeding on-site product Internet of Things/machine data into OnProcess’ systems and running advanced analytics, the company can predict which parts are likely to fail and when, and then proactively schedule replacements before equipment can break down. This minimizes downtime and enables hospitals and clinics to schedule patient treatment without last-minute interruptions.
OnProcess is well-poised to continue leading the industry in helping healthcare OEMs meet hospitals’ needs for superior equipment uptime, while minimizing costs.
Company
OnProcess Technology
Management
Mike Wooden, CEO, OnProcess Technology
Description
Post-sales managed services that enable global businesses to optimize revenue and profitability and deliver exceptional customer experiences
OnProcess Technology News
PTC and OnProcess Partner to Deliver the Connector: Unleashing Next-Generation Sustainable Service Supply Chains
This collaboration facilitates customers of both companies to enhance their recovery and planning operations through the use of the Agora Connector, powered by Servigistics. This tool establishes a bidirectional data exchange between PTC's Servigistics service parts optimization platform and OnProcess's reverse logistics Agora platform. By utilizing real-time returns data and daily critical stock information, the Connector prioritizes crucial parts returns, leading to cost savings and ensuring timely inventory availability. The data exchange also provides improved visibility into various segments of the service supply chain, enabling more informed decisions and enhancing efficiency with AI-driven predictive insights. The Connector optimizes the reintroduction of used components into the supply chain, allowing clients to enhance their after-sales agility by reutilizing and refurbishing valuable materials and parts.
“The partnership with PTC is an important milestone in our journey to make our clients’ service supply chains even more efficient and resilient,” said Oliver Lemanski, CEO of OnProcess. “Working together will allow both companies to connect dispersed data and unlock smarter decisions, unprecedented cost-savings, and parts circularity.”
Leslie Paulson, who serves as the General Manager of PTC's Servigistics Business Unit, expressed, "The ongoing success of our partnership with OnProcess is evident as our technological collaboration consistently provides significant value to OEMs."
The Connector is currently accessible for organizations seeking to establish connections and enhance the efficiency of their service supply chains and after-sales procedures. For additional details, please visit the provided link.