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Quest National Services: Integrated Clinical and Financial Systems
Adam Nager, Co-Founder & CEO, Quest National Services
Since its inception in 2008, Quest National Services has anchored its growth on one simple principle: to provide superior solutions to healthcare providers that help improve cash-flow while increasing productivity. Today, the private physician practices and large healthcare organizations are being required to switch to new technology platforms— new EMR solutions as well as practice management solutions; Revenue Cycle Management(RCM) companies are further challenged to improve financial performance and enhance the patient experience.
According to Adam Nager, Co-founder and CEO of Quest National Services, “Optimizing the technology environment is an essential step in every RCM transformation.” An integrated system not only requires connecting the EHR with the RCM system—clinical and the financial data, but also enhancing operational capabilities of RCM for greater insights into treatments, costs and outcomes. From implementing best in KLAS EMR/ Practice Management solutions to integrating patient payment and first in class analytics; Quest National Services’ team of highly skilled billers, developers, and highly credentialed management are continuously working to enhance the experience for clients as well as their patients.
Nager also adds, that the implementation of the Medicare Access and CHIP Reauthorization Act (MACRA) are challenging hospitals and clinics nationwide to improve the quality of care, while grappling with reimbursement declination, increased risk and margin pressure. “Our team encompasses both clinically experienced personnel as well as highly trained billing/administrative personnel to look at clinical, front and back office processes—in order to streamline days to bill along with quality assurance and patient care,” says Nager. The EMR software solutions offered by QuestNS are all certified and compatible with a variety of billing platforms, to make every aspect of record keeping stress-free and simple, while remaining in compliance with industry regulations.
Our team encompasses both clinically experienced personnel as well as highly trained billing/ administrative personnel to look at clinical, front, and back office processes
In one instance, after consulting with a large hospitalist group of over 50 providers, QuestNS assessed their days to bill and days in Accounts Receivable (A/R). “By streamlining the clinical and financial systems through technology and a consistent effort being placed on aging accounts, QuestNS was able to reduce their days to bill by an average of 5 days—and their days in A/R by 10 days in just the first 90 days,” affirms Nager. He also delineates another example, where a single-specialty group of over 40 providers needed assistance to reduce their aging buckets. Over the course of 9 months QuestNS brought their 60 day A/R percentage from 54 percent to 17 percent.
Recently , the firm has also developed its own proprietary reporting solution—QuestInsight that allows clients to quickly identify trends at the practice level from any device. “Utilizing QuestInsight our clients will naturally improve their KPIs by evaluating their success at reaching targets on a monthly basis,” says Nager. This reporting dashboard is compatible with PC and iOS devices and allows clients to have a month to month, year over year comparison of the numbers that are crucial to them. “The beauty of our solution is that it can be customized based on the unique needs of the client’s organization,” states Nager.
Quest National Services helps healthcare providers nationwide obtain their reimbursements faster with less rejection, significantly improving the revenue cycle. Nager also stresses that enhancing communication between providers and the billing company is the most critical aspect of a successful RCM transformation.
QuestNS revolutionizes RCM nationwide with the mantra “CARE— Compassion, Accountability, Realistic and Expertise” by breaking down the administrative burden and the stress of the healthcare system.
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