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Sano Health: Digital Health Made Accessible to the Underserved
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Liliane A. Offredo-Zreik, Co-Founder, Sano Health
For many years before the pandemic, the founders of Sano Health, had been working to solve a problem that has become all too familiar in healthcare: underprivileged populations lack sufficient access to digital health. These disparities were made even more problematic by the COVID pandemic, as telehealth became the norm for patients needing care. Sano was able to leverage its expertise and its founders’ decades of experience in both telecom and healthcare to create products and services perfectly suited to address these disparities.
Sano’s solutions address the three main reasons underprivileged populations struggle with digital health: lack of adequate devices, connectivity, and digital literacy. Sano works with provider groups to create tailored solutions to help their patient overcome these obstacles. Sano provides cost-effective, quality mobile devices that come pre-loaded with the digital health assets the healthcare provider selects (for example telehealth app or utility, clinic’s website, remote patient monitoring app, one tap access to customized SDoH resources, etc.). The device arrives to the patient fully configured and ready to use upon receipt, without any need for downloading or settings configurations, thus removing major barriers to use. The devices work on multiple wireless carrier networks. Underprivileged patients often lack WiFi at home or sufficient mobile connectivity, making ubiquitous mobile connectivity especially important.
Sano’s solutions make a difference. For example, Sano collaborated with the Starzl transplantation group at UPMC Children's Hospital of Pittsburgh to provide Sano devices to pediatric transplant patients. Immunocompromised patients who had already undergone transplants or were slated for surgery were unable to see providers in-person due to pandemic-related social-distancing requirements. Sano’s devices also protected patients who lived in rural areas far from the hospital from losing their place on the organ transplantation waiting list despite being unable to visit their attending physician in person.
Further, Sano’s services enabled providers to monitor the health status of the patients both pre- and post- surgery virtually without any interruption in the model of care.
“We help healthcare providers extend access to their digital healthcare for vulnerable and unprivileged patients through customized digital devices and wireless communication,” says Liliane A. Offredo-Zreik, Co-Founder of Sano Health.
Sano recognizes that the move to digital care is also challenging for providers, particularly at a time when resources are stretched due to the pandemic. This is why Sano provides free resources to support providers, including helping them apply for funding (for example from the Federal Communications Commission). Sano also creates training and how-to videos for patients, and helps patients secure subsidized mobile devices and data.
We help healthcare providers extend access to their digital healthcare for vulnerable and unprivileged patients through customized digital devices and wireless communication
Today, Sano works with multiple FQHCs, specialty provider groups, hospital systems and insurance carriers across the country, developing creative accessibility solutions to improve engagement in digital health. Complementing these solutions are Sano’s Remote Patient Monitoring (RPM) services. Sano recognizes that while RPM holds a great promise to improve outcomes for patients with chronic illnesses, or for episodic situations (such as hospital discharge), it is complex and imposes multiple challenges on the care provider. For this reason, Sano developed its “RPM as a Service” offering, which includes technology, logistics, care management and analytics services that can be tailored to each provider’s unique needs.
In addition to its healthcare focused solutions, Sano is a telecommunications carrier, with an authorization from the FCC to offer subsidized telecommunications services and devices to eligible people. Under the brand name SanoConnect, Sano offers FCC subsidized mobile devices and broadband connectivity. Care providers and health plans work with Sano to use these devices and mobile broadband to improve healthcare accessibility for their patients and members.
As digital health continues to grow, Sano is squarely positioned to bring these capabilities to the patients who need them most.
Management Liliane A. Offredo-Zreik, Co-Founder and Evan Grayer, Co-Founder, Sano Health
Description Sano Health helps healthcare providers extend access to their digital healthcare for vulnerable and unprivileged patients through customized digital devices and wireless communication. Sano provides cost-effective, quality mobile devices that come pre-loaded with the digital health assets the healthcare provider selects.
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