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Skedulo: Unraveling the Complexities of Home Healthcare
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Matt Fairhurst, CEO, Skedulo
As the demand for home healthcare gains unprecedented momentum, mobile caregivers constantly encounter various pressing challenges that surface on the job. The combination of cumbersome tools, inconsistent work schedules, the expanding chasm between the growing need of home healthcare and available talent, and lack of interoperability between systems, among other challenges, stand in the way of effective retention of mobile caregivers and more efficient home healthcare. To put an end to these entrenched problems, San Francisco-based Skedulo has developed a solution that truly addresses the pain-points companies confront while delivering home healthcare. Skedulo’s profound expertise in the home healthcare and different related markets along with a robust customer base outside healthcare provides it with deep insights into scheduling and management while offering a competitive edge. “While industry solutions often falter when it comes to interoperability due to multiple, disparate systems that don’t effectively communicate with each other, Skedulo helps solve the silo problem. Our platform has an incredibly flexible infrastructure built on Amazon AWS, allowing us to connect to other systems of record easily, which makes us a very attractive offering in the healthcare space,” begins Matt Fairhurst, the CEO of Skedulo. “Skedulo also offers a robust Salesforce-native solution that connects seamlessly with Salesforce clouds.”
The solution that Skedulo brings to the table for home healthcare providers is built around three key workflows: patient intake, long-term care planning, and the mobile caregiver experience. With regard to patient intake, the solution takes into account numerous variables related to the patients—who the patients are, their care goals, what type of caregiver they are looking for, what they are entitled to as per their insurance and more—to capture their availability and needs.
Skedulo’s scheduling and matching engine, which comprises the core of the solution, matches all the patient-related variables with those of the care providers to calculate when a particular caregiver can meet a patient at a certain place. In addition to that, the solution also focuses on different aspects like maximizing every hour a caregiver is on duty, reducing administrative burden, and current business priorities, such as expanding in a specific territory, to help inform matching and scheduling decisions. The solution also comes with SMS capabilities to notify patients of a caregiver’s time of arrival, confirmed appointments, and more.
Fairhurst emphasizes, “What we do is exceptional because it’s much more than finding an available time on a calendar. We actually take all these different factors into play and automate that complex decision making for the schedulers along with measures in place to ensure that they always have the chance to review that decision making.”
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Skedulo’s solution has a number of capabilities encompassing long-term care planning like group events.
“Group events help care coordinators map multiple patients and multiple caregivers to a specific location at a given time, and perform this matching repeatedly for recurring events,” adds Fairhurst. The third workflow— on the mobile app—serves as the center of communication between the caregivers and the company they work for. “Through SMS and notification, they learn about their schedules and any updated schedule in real time. Skedulo gives caregivers access to patient records and control around their modification,” explains Fairhurst. “Our consumer-grade app makes us truly stand out in the market. We take pride in design that enables us to offer an extremely intuitive and easy-to-use app, just like the most common apps— Uber, Amazon—people use on their smartphone.”
Further, there are certain capabilities specific to home healthcare built into the solution; for instance, in case of elderly patients receiving continuing care from multiple caregivers, the solution provides the current caregiver with the latest keynotes and the crucial information about the patient’s health. This enables them to know the last observed state of the patient and the corresponding actions to be taken for a proper follow-up. Fairhurst continues, “We also have incident reports built into the product, which are designed to capture critical information and then escalate that back at the home office should an emergency arise during the course of the care.”
Skedulo follows a hands-on and solution-oriented approach to catering to clients’ requirements. Beginning with a deep discovery phase once a potential customer is identified, a Skedulo solution engineer looks into their use case(s), learns about their business priorities, and then prepares a demo based on the responses to determine how Skedulo can help them deal with their problems. Thereafter, based on the size and complexity of the customer’s business, Skedulo guides them from the deployment of a suitable solution architecture all the way to customer service and support. Depending on custom configurations that go into implementing the product and the number of integrations across the platform, the time for the customer onboarding process for Skedulo ranges anywhere from four weeks to two months. Delivering successful outcomes to 125 customers and 35,000 caregivers in the field, Skedulo truly emerges as the leader in the home healthcare market. Because Skedulo’s business expands beyond home healthcare—the mobile workforce management company works across many industries with similar challenges—customers gain access to best practices outside healthcare and benefit from Skedulo’s broad platform. Skedulo offers one of the only solutions in the home healthcare space that supports HIPAA compliance by not tying user data to healthcare services.
Moving ahead at full steam, Skedulo will continue to perfect its solutions, laying emphasis on rostering, scheduling, and shift management. “We are highly focused on building robust capabilities around our integrations as it relates to helping clients achieve their interoperability goals. Never complacent, we constantly strive to refine our scheduling and matching engine,” concludes Fairhurst.
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