SpinSci
Connecting the Care Journey through AI-Powered Workflows

A patient calls their hospital with what sounds like a simple set of requests; check a lab result, schedule a follow-up, confirm a prescription refill and ask about a bill. For the agent, none of it is simple. Each answer lives in a different system—EHR, scheduling, billing, pharmacy. The patient repeats themselves while the agent clicks through dashboards, turning a five-minute call into twenty.

SpinSci flips the script.

Acting as healthcare’s digital front door, SpinSci, a cloud-based platform, connects these fragmented systems into one seamless flow. Its modular design, with solutions like Assist, Engage, Notify and Comply, lets health systems start with individual capabilities or integrate them all for end-to-end continuity.

At the center is SpinSci’s Model Context Protocol (MCP) server — the orchestration engine that bridges large language models with hospital systems. This allows a patient asking about a lab, a bill and a prescription in the same call to receive one coordinated response. MCP pulls the right data from each system, preserves context between them, and feeds it to AI in real time.

“If AI takes longer than 1,200 milliseconds to respond, the conversation stops feeling human. We’ve cut that to 500 to 600 milliseconds, keeping the exchange natural. That speed makes real-time patient engagement possible, something very few companies can deliver,” says Rajit Kumar, founder and chief innovation officer.

And it’s designed with guardrails. Patient data never leaves for training, compliance safeguards are automated and cost savings come from reducing total ownership by up to 80 percent compared to legacy systems. Even the complexity of prompts is balanced carefully, optimizing token use so health systems can maintain safety without runaway costs.

The value of SpinSci’s foundation comes to life along the patient journey. It starts before the visit even begins. With Patient Engage, people can schedule appointments, receive reminders and move smoothly through discharge and handle billing, all without repeating their information at every step.

Same continuity extends to the contact center. Through Patient Assist, agents see the full context of each patient’s history and receive guided prompts that help them answer questions and resolve issues in minutes, not half an hour. Patient Notify keeps the dialogue going with reminders, updates and follow-ups that reduce no-shows and keep patients active in their own care. Meanwhile, Patient Comply ensures adherence by guiding lab testing, medication schedules and regulatory steps, safeguarding both patient outcomes and provider accountability.

If AI takes longer than 1,200 milliseconds to respond, the conversation stops feeling human. We’ve cut that to 500 to 600 milliseconds, keeping the exchange natural. That speed makes real-time patient engagement possible.

Together, these modules create a total care experience that feels seamless to patients and gives providers the visibility to manage the entire continuum.

SpinSci isn’t standing still. New capabilities continue to expand the platform. Operator Console modernizes clinical communication with secure paging, on-call scheduling and real-time alerts. Patient Financial Services closes the loop on payments and receivables, easing one of the most common pain points for patients while giving finance teams a more predictable process.

What makes these innovations stick is SpinSci’s principle of time to value. Rather than year-long enterprise rollouts, the platform comes with pre-built workflows and AI-enabled integrations that cut implementation time to just four to six weeks.

“Our team works alongside health systems to build the internal case for adoption, helping leadership and care teams embrace the change quickly so the technology delivers results from day one,” says Andy Asava, CEO.

At one Midwest health system, patient satisfaction with contact center services jumped from 25 to 76 percent once workflows were unified, with more than half of calls resolved through self-service.

Today, SpinSci supports more than 150 health systems, reaches 70 million patients annually and processes 350 million EHR interactions. Solving for speed, security and continuity allows providers to engage patients in real time and on their terms. In a market where many talk about AI but few deliver, SpinSci stands apart — turning patient engagement into measurable, real-time outcomes.