THANK YOU FOR SUBSCRIBING
Weekly Brief
Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from Healthcare Tech Outlook
Rajit Kumar, CEO, SPINSCI TECHNOLOGIESAmid such trends, SpinSci Technologies’ patient-centric commitment to improving health outcomes brings a world of difference. It enhances patient experiences and enables both digital and human touchpoints to help health systems meet patient demands. Maximizing healthcare providers’ investments in EHR and CRM systems, SpinSci’s technology utilizes real-time data to digitally engage with patients while valuing the importance of human interaction in healthcare. The goal is simple, better access for better outcomes, which requires improving the patient experience across all touchpoints, including the front and back office and contact centers.
SpinSci’s comprehensive Patient Access Care Solution portfolio enables health systems to address the evolving needs of their patients and care teams for better experiences. Reducing administrative tasks for care teams and enhancing communication between patients and providers, SpinSci provides real-time access to both patients and care providers to accelerate the speed to care and significantly reduce the cost of patient care.
What steers SpinSci forward is its wealth of experience and innovation in the healthcare marketplace, having gathered valuable workflow insights over the years to drive meaningful patient interactions across the full continuum of care. With continued investments in product development, people, and processes, SpinSci is committed to constantly innovating and expanding patient engagement capabilities by leveraging real-time data orchestration across different systems of records and integrating AI into its solutions.
SpinSci’s approach to AI sets it apart from others in the industry by building on SpinSci’s workflow expertise and focusing on AI’s practical applications to solve realworld challenges, rather than just hype. It leverages three main avenues of AI; generative AI, conversational AI, and cognitive APIs, to help health systems improve patient engagement, safety, and quality while maintaining compliance with HIPAA and PII regulations. One of its key areas of expertise is generative AI, which curates data to draw intelligence and improve workflow processes within highly regulated healthcare environments. It also focuses on conversational AI to support patient engagement with empathetic interactions across an omnichannel experience. In addition, SpinSci invests in cognitive APIs to empower healthcare providers, such as contact center agents and registered nurses, with the information they need while they are engaged in the call, to deliver a more personalized, connected care experience.
“Our intelligent workflow expertise and empathetic design approach enables enterprise health systems to maximize their EHR & CRM investments for better health & operational outcomes, exceeding 100 million patient interactions in 2022,” says Rajit Kumar, CEO of SpinSci Technologies, highlighting a significant milestone for the company.
The automated protocol management system also helped the mother schedule appointments and proactively send information through digital channels like SMS, further optimizing the triage process and ensuring a better experience for the mother during a distressing time.
With SpinSci’s technology, health systems have seen a significant increase in patient intakes per hour, doubling the normal rate of two to three intakes to six. It has also cut down the time patients have to wait in a queue to talk to a nurse by 50 percent, improving the overall patient experience.
“Recently, our AI-based cognitive solution successfully streamlined clinical triage processes. When a mother contacted a nurse for her unwell child, the nurse could quickly assess the situation and equip her with the best possible provider using SpinSci’s cognitive AI, cutting down the usual three-minute handling time to ten seconds,” says Trina McDuffie-Claggett, VP of marketing and business development, SpinSci, highlighting one of its unique benefits.
Our intelligent workflow expertise and empathetic design approach enables enterprise health systems to maximize their EHR & CRM investments for better health & operational outcomes, exceeding 100 million patient interactions in 2022
The automated protocol management system also helped the mother schedule appointments and proactively send information through digital channels like SMS, further optimizing the triage process and ensuring a better experience for the mother during a distressing time.
Speed to value is another critical facet of SpinSci’s winning patient engagement strategy. Offering cloud-native solutions, SpinSci experience in workflow management is uniquely positioned to provide expertise in the areas of EHR, CRM, and communication platforms, ensuring real-time, seamless integration with existing healthcare infrastructure, enabling health systems to quickly reap the benefits of SpinSci’s services.
“Leveraging DevOps is a key component of our success, as we emphasize the automation of build cycles to deliver projects in as little as 8 to 12 weeks. By prioritizing velocity, our services provide clients with the ability to quickly deploy and test their solutions, resulting in a more efficient and effective healthcare system,” says Rohit Potaraju, VP of Product Development, SpinSci.
This focus on covering the entire care continuum has contributed to SpinSci’s soaring success in the patient engagement domain. Its culture will continue to empower its employees to lead with added scalability and flexibility and bring critical innovations to health systems for better health outcomes.
Company
SPINSCI TECHNOLOGIES
Management
Rajit Kumar, CEO, SPINSCI TECHNOLOGIES
Description
SpinSci Technologies is committed to enhancing patient experiences by offering both digital and human touchpoints to health systems. Leveraging healthcare providers’ investments in EHR and CRM systems, it utilizes real-time data to digitally engage with patients while also valuing the importance of human interaction in healthcare.
SPINSCI TECHNOLOGIES News
SpinSci Technologies Recognized as one of the Top 10 Patient Experience Solutions Providers in 2023
DALLAS - SpinSci Technologies, a market leader in enriching patient engagements with real-time healthcare workflows through a variety of digital channels, was recently recognized by Healthcare Tech Outlook as a Top 10 Patient Experience Solutions Providers in 2023. Healthcare Tech Outlook’s annual list recognizes 10 companies that are at the forefront of providing Patient Experience solutions and impacting the healthcare industry.
SpinSci leverages AI-powered technology to facilitate the seamless orchestration of data, workflows, and touchpoints, resulting in personalized and interconnected experiences for both patients and care teams throughout the entire care continuum. By employing SpinSci's Patient Access Care solutions, health systems can derive substantial benefits by optimizing their fragmented investments in CCaaS, CPaaS, UCaaS, CRM, and EHR. This optimization leads to significant improvements in patient experiences, outcomes, loyalty, and overall health system efficiencies. The accessibility of SpinSci solutions is made easy for patients through cutting-edge contact centers and unified communication platforms, as well as the utilization of intelligent virtual agents and personalized chatbots.
“Our intelligent workflow expertise and empathetic design approach enables enterprise health systems to maximize their EHR & CRM investments for better health & operational outcomes, exceeding 100+ million patient interactions in 2022” - Rajit Kumar, CEO, SpinSci Technologies.
The proficiency we possess in system integrations, intelligent workflows, and knowledge management enhances patient access and empowers health systems to provide compassionate and interconnected care experiences. This is achieved through real-time EHR integrations, automated notifications, reminders, and self-service capabilities. Catering to enterprise healthcare organizations in North America and other regions, our dedicated team of professionals is deeply passionate and committed to driving positive change in healthcare. We continue to invest in our people, products, and processes to introduce innovative solutions that improve patient satisfaction and health outcomes in the healthcare industry.
“We are honored to be recognized as a Top 10 Patient Experience Solution Provider. This recognition, as well as our customers feedback, is a testament to our commitment to provide innovative solutions with empathetic design principles that improve patient and care team experiences and outcomes,” - Trina Claggett, VP of Marketing.