Tangible Solutions
A Trusted Universal Lab Order Management System

Most medical practices and healthcare organizations have no option but to procure orders from multiple laboratories—ranging from local hospital labs to specialty lab services. They have to, as a practice, manage each order based on specifications relevant to a lab or reference lab. This task requires a ton of resources, coordination, and deep-rooted connections within the healthcare landscape. To those organizations, the services offered by Tangible Solutions are a blessing. A lab management solution provider from North Carolina, Tangible Solutions is delivering a universal order management system that incorporates lab services with orders placed by medical and healthcare practices, including durable medical equipment, referrals, and radiology requests.

By working with the leading reference labs across the country, Tangible Solutions has attained the necessary knowledge to build interfaces that effectively connect EMR systems with the lab order systems. In sync with the workflow of the lab or provider’s EMR, Tangible Solutions handles orders that extend to durable medical equipment or radiology tests such as MRI, CT scans or X-rays. Bruce Hrenyo, Chief Business Strategist, of Tangible Solutions, explains how the order management system helps all parties involved—technically, logistically, and financially. “After the provider places their desired order, we segregate the items based on insurance, provider reference, fee schedule, and particular order they choose, etc. If a provider orders 2-3 lab workups, we’ll split them up to primary reference lab, maybe a local hospital lab, and then over to a specialty lab. They need to only complete one set of orders, and we’ll work with each of those, regardless of where each product is located,” explains Hrenyo.

If a progress note is needed for an order from a lab specialty, we step in. We also complete CMS forms and PDF forms that may be included or required by the person placing the order

Tangible Solutions’ order management system, co-branded under HAPPE—acronym for Healthcare Application Ecosystem—includes a “work list” feature that allows providers to attach specifics for various orders and also receive details. After looking up both insurance details and the order itself, Tangible Solutions fulfills its obligation before generating paperwork such as advance beneficiary notice. While most lab order management systems perform these capabilities as a minimum set, Tangible stands out due to its ability to incorporate and look up additional details. “When you order from a regular chemist or lab, a lot of details are missing. If a progress note is needed for an order from a lab specialty, we step in. We also complete CMS forms and PDF forms that may be included or required by the person placing the order,” says Hrenyo, before adding that Tangible Solutions partners with various lab partners and entities to electronically deliver hospital outreach programs to several communities.

Since its services are web-based, Tangible Solutions brings a client onboard quickly. The company utilizes a set of transformational technology tools to standardize all communications entering its network. All data is normalized before transmitting a specific set of data to the end practice/ user. This process is more prudent while dealing with providers that still use traditional EMRs to place orders. Post technology integration, Tangible Solutions trains the client and delivers round-the-clock desk support to navigate everyday affairs.

Going forward, Tangible Solutions plans to incorporate feedback from both the labs and providers into its analytics tool. “On the order side, we’re looking to include other features such as clinical decision support capability, which will enable us to authorize a particular kind of order that we would otherwise need certifications for,” concludes Hrenyo. Another desired goal is the ability to process orders with prior authorization from insurance companies.