Velocity Made Good Healthcare Consultants
The RCM Champions (VMG)

The past few years have been challenging for the global healthcare industry. The pandemic put unforeseen demand on healthcare services, with physical and emotional tolls for healthcare workers. Along with this, the volume of administrative expectations being placed on clinicians grew drastically.

Today, many providers are finding their time consumed by the administrative tasks required to comply with the massive changes brought by healthcare reform efforts and dysfunctional electronic health record (EHR) systems While the cost to collect continues to rise, physicians are struggling to innovate, collaborate, and focus on their professional development, ultimately impacting the patient experience.

This is where Velocity Made Good Healthcare Consultants (VMG) can help.

“We have over hundreds of years of combined revenue cycle management experience, making us adept at implementing best practices within an organization to significantly improve patient satisfaction, and bottom line,” says Michele S. Sutherland, CEO and founder, VMG.

VMG will evaluate an organization’s full revenue cycle performance, educate the organization, and enhance the results using its core services.

VMG has a network of 75 plus professionals, the majority of whom are revenue cycle veterans at senior and executive levels. Over the years, they have supported clients across the U.S. with staffing solutions, technology solutions, and overall improvement initiatives.

VMG’s core services fall under three verticals—RCM Staffing Solutions, RCM Consulting Services, and Cost Reporting Solutions.

Ensuring the Least Amount of Disruption

While assessing a revenue cycle management process’ strengths and weaknesses, VMG buttresses the strengths and resolves the weaknesses. They are experts in new software installations and optimizing software already in place. The company also has a deep understanding of robotic process automation (RPA) and how to maximize return on assets (ROA) while compassionately reallocating the workforce.

“VMG has been in the same shoes, understanding the continuous changes in workflows, technology systems, and payor’s criteria and rules. This enables us to create a process for both revenue cycle and clinician teams,” says Sutherland.

The RCM Staffing Solutions encompass scheduling, preregistration, coding, claims submission, AR follow up, payment posting, customer service, and denials management. Services are offered both on- and off-site, with monitoring technologies for full transparency of productivity and outcomes.

VMG’s assessment methodology and proprietary technology solutions allow them to perform 75 percent of analysis off-site. That plays a vital role in reducing expenses and ensuring the least amount of disruption to staff during on-site visits.

Through RCM Consulting Services, VMG deploys its Intelligence Ground Force Team to perform high-level performance assessments with results of data, key indicators, and interview findings. It provides opportunities for overall improvement in many areas of the revenue cycle and, collects more data in the form of 835s and 837s transaction files. This is essential to quickly construct a clean quantified picture of reimbursement, denials, billing, and registration issues.

We Have Many Examples Where We Saved Millions of Dollars for Healthcare Entities By Helping them all the Way Through Reducing Bad Debts, Denials, and Write-Offs

The analysis pinpoints focus areas for improving efficiency. These areas are divided into ease of access, cash improvement and cost reduction, automation opportunities, physician relations, and technology optimization.

In consultation with the client, the company prioritizes initiatives to correct the processes, and develops ROI budgets and timelines. VGM works with the hospital staff, often acting as interim directors, training the staff, analyzing, procuring, and installing new software, if needed, optimizing existing software, and drafting new position descriptions, workflows, and work queues.

Cost Reporting Solutions is a unique mix of VMG’s proprietary technology and its CMS auditors’ experience, enabling it to discover many opportunities to increase reimbursement. The technology and data gathering, mixed with VMG’s expertise, allow them to discover 30 percent more opportunities than their competitors.

VMG has also developed solutions for the most critical process components, in a way that puts innovation at the forefront to solve complex operational and financial goals. RPA is used to enable efficiency without disrupting the human touch. VMG’s techno-analytic capability to microsegment patient responsibility down to the consumer level supports the most productive workflow and action for each case, dramatically improving net cash.

Offering Hands-On Professionalism

VMG’s “hands-on” professionals can help expand leadership teams to direct strategic initiatives, manage system optimization, design and build for new or existing technologies, and provide education and implementation of proven solutions.

As an example, for the patient access improvement initiative of a large health system, VMG optimized their new EPIC workflows, revamped their payment estimator with current contract terms and newly updated charge master, and optimized their Eligibility Resource Technology (ERT) by implementing a monitoring system. VMG then provided “Your Role in the Revenue Cycle Training,™”which educated all revenue cycle staff on how their role impacts not only the patient’s journey, but the financial stability of their employers. By training over 1,000 staff members for this client, VMG took this healthcare system from collecting $335k per month to over $2.5 million per month, within 14 months.

“We have many examples where we saved millions of dollars for healthcare entities by helping them all the way through reducing the cost to collect, bad debts, denials, and write-offs,” says Sutherland.

The True Strategic Business Partner

VMG’s reputation for promoting the vision of clients by listening and responding to barriers that are keeping them from reaching their goals is one of its strongest aptitudes. The company assists clients in prioritizing each impactful initiative and communicating the desired goals among internal departments and staff to ensure alignment.

In its role as a true strategic business partner, VMG ensures all negotiations are conducted openly, to show respect for all participants and a clear commitment to the scope of work at hand.

“Like the crew of a sailboat, healthcare providers must balance technologies, processes, people, and ever-changing industry regulations to find their way to the mark of maximum recovery and patient satisfaction,” says Sutherland.