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Wachter Health: Enabling Virtual Patient Observation with NOVA

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Ashley Kuruvilla, NOVA Business Development Manager and Clinical Support Specialist, Wachter HealthAshley Kuruvilla, NOVA Business Development Manager and Clinical Support Specialist, Wachter Health Traditionally, hospitals use one-to-one patient sitters to monitor patients individually to prevent falls, address any behavioral risks, and intercept the tampering of medical devices. However, the current SARS-CoV-2 (COVID-19) pandemic situation demands a drastic alteration in the way patients are monitored and cared for.

Today, the use of one-to-one patient sitters can lead to the risk of spreading infection and be very costly. Healthcare facilities are also struggling with a shortage of supplies, personal protective equipment (PPE), and staff. In such a scenario, there is a growing need among healthcare providers for a virtual monitoring tool that will allow them to remotely observe patients while receiving frequent updates about their condition.

Addressing this need in the healthcare industry is Wachter Healthcare Solutions, a leading nationwide solutions integrator. The company offers innovative virtual patient observation technology to enhance patient safety. Powered by more than 90 years of industry experience, Wachter Healthcare Solutions provides innovative solutions to improve staff utilization and overall patient satisfaction via NOVA (Nursing Observation and Virtual Assistant).

“We have tailored our solutions to assist healthcare providers in the fight against COVID-19 and beyond,” said Ashley Kuruvilla, MSN, APRN, FNP-C, NOVA Business Development Manager and Clinical Support Specialist. “The NOVA patient monitoring software provides unified, real-time communication, improves staff workflow, and allows a seamless data integration for patient records while offering reliable real-time monitoring.”

Trained technicians using NOVA can accurately monitor several patient environments from a remote monitoring station with high-definition cameras that offer 360-degree visibility and pan, tilt, zoom, and night vision capabilities.


The NOVA patient monitoring software provides unified, real-time communication, improves staff workflow, and allows a seamless data integration for patient records while offering reliable real-time monitoring


This tool also allows healthcare personnel to communicate seamlessly in real-time, assess, and redirect patients through two-way audio and video functionalities and multi-language features. Patients receive messages and notifications in their native languages, both in an audio and visual format, to assist those with hearing and visual impairments.

NOVA also comes with a stat alarm capability that alerts the staff if an emergency occurs in a patient’s room. Furthermore, it comprises trackers mounted on each patient window that provide the caregivers with information regarding the number of re-directs, interventions, or alarms within a particular timeframe, which helps identify patients who respond well to virtual monitoring and discern those who need additional safety measures.

NOVA comprises both reporting and auditing tools to keep track of all the work performed during an event or shift. Its Live Data and automatic notifications help observers to identify patient risks and use the patient acuity tracking accordingly.

Additionally, NOVA’s Intervention Event Tracker offers definite acuity thresholds, at-a-glance color and quantity indicator of alarms and redirects, and provides a quick summary of the time and type of redirects performed. These tools are beneficial for quality improvement, fall prevention programs, and performance improvement initiatives.

Additionally, NOVA devices are available in multiple forms and can be easily installed within any healthcare facility. These include the mobile devices, such as the MCA 30L Mobile Observation Cart or the MCA 20L Mobile Observation Cart, and the portable wall-mount unit, which allow flexibility with its room-to-room portability.

Wachter Healthcare Solutions also offers three fixed room solutions, the ALA 30 and ALA 20 Anti-Ligature and Tamper-Resistant camera and audio solutions, and the FRA 20 permanently installed ceiling-mounted camera. These solutions monitor at-risk behavioral health patients and monitor patients in rooms with limited space, respectively

In addition to its versatility in offering real-time remote monitoring of patients, the Wachter Healthcare Solutions team is comprised of clinicians who are all HIPAA certified with decades of combined clinical experience. The company also provides 24/7/365 support and has a Network Operations Center (NOC) help desk that ensures all client issues are addressed promptly, improving the quality of patient care without prolonged disruption.

The company will soon expand its reporting and analytical capabilities with the use of AI. It will also strengthen its audio and video sensing to increase usability and value to healthcare providers. “Wachter Healthcare Solutions will continue to bolster its market-leading customer service platform while creating an unparalleled user experience,” concludes Ashley.

- Aaron Paul
    November 06, 2020
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Wachter Health

Company
Wachter Health

Headquarters
Lenexa, KS

Management
Ashley Kuruvilla, NOVA Business Development Manager and Clinical Support Specialist, Wachter Health

Description
Wachter Healthcare Solutions is one of the leading nationwide solutions integrator for healthcare facilities. The company leverages innovative virtual patient observation solutions to enhance patient safety efficiently. With 90 years of expertise in cutting-edge business technology, Wachter Health designs, installs, and maintains innovative solutions to improve staff utilization and overall patient satisfaction via NOVA (Nursing Observation and Virtual Assistant). NOVA allows healthcare personnel to communicate seamlessly in real-time, assess and re-direct patients through two-way audio and video functionalities along with multi-language features. Patients receive messages and notifications in their native languages, both in an audio and visual format to assist those with hearing and visual impairments