Xolv Technology Solutions
A Health Tech Specialist Delivering ‘Technology That Cares’

Xolv Technology Solutions is a rare breed of health tech company, driven by a mission to deliver ‘technology that cares.’ Built on a deep sense of empathy for individuals with autism spectrum disorder (ASD) and intellectual developmental disabilities (IDD) and the caregivers who tirelessly support them, Xolv’s solutions transform care delivery in the mental and behavioral health sectors.

“Our DNA is rooted in developing solutions that support communities and make life easier for patients, families and healthcare providers," says Nhan Nguyen, CTO.

For years, mental and behavioral health sectors have been sidelined in terms of technological innovation. They often missed out on advancements seen in other areas of healthcare fields. This imbalance has placed many providers, especially nonprofits, in a bind. They are caught between the need for cost reduction and their mission to efficiently serve their communities. The demand for affordable, cutting-edge solutions that help deliver high-quality, personalized care has never been more significant.

“Headquartered in Silicon Valley, the center of technological innovation, we recognize our responsibility to foster innovation in technology for our community and customers”, says Nguyen.

Pushing the boundaries of disruption, Xolv harnesses advanced technologies, including artificial intelligence (AI), cloud infrastructure, and mobile platforms to meet the distinct needs of their customers that serve patients, their families, caregivers and healthcare providers.

Where Technical Expertise Meets Healthcare Experience

Xolv is a spin-off of Catalight, one of the largest behavioral health networks in the U.S., where it operated as its tech innovation department. Working closely with clinical teams for more than a decade to develop solutions for practice management, it has gained valuable insights into their needs. Combining this extensive healthcare experience with technical know-how paves the way for lock-and-key solutions that streamline care delivery.

From matching patients with the right providers to lifting day-to-day administrative burdens, Xolv delivers an integrated suite of solutions that simplifies life for all stakeholders involved. Complementing the technology, it offers managed services, enabling providers to fully concentrate on patient care. Xolv’s solutions are accessible and affordable, redefining true altruism.

Simplifying Care Management with Optimized Solutions

While breaking new ground with software and services tailored to support organizations, Xolv leaves no concerns unresolved.

For example, large networks of healthcare providers have complex needs that off-the-shelf solutions fail to address. Xolv’s custom product development opens doors to solutions that streamline processes across networks and enable comprehensive treatment management. Currently, Xolv’s custom software products support a network of over 100 organizations across Northern California, coordinating care for more than 10,000 patients.

Many of these patients found their most suitable provider through the intelligent referral management system Xolv built. The dedicated portal matches patients with the provider, putting them on the fast track to receive proper care in the appropriate location. Once they are placed with a provider, the systems continue to support the management of their care throughout the treatment period, which can last up to two years.

Part of this support is scheduling appointments, one of the biggest challenges in healthcare. After extensive research, Xolv developed an AI-driven scheduling tool that considers over 40 variables to create optimized service schedules tailored to each client’s needs over six months. Tasks that once took days are now completed in minutes, resulting in substantial time and resource savings.

"The solutions we developed enhance scheduling accuracy, making it easier for providers and caregivers to adhere to plans, improving efficiency and ensuring clients receive comprehensive care with fewer cancelations," says Kiran Philipponnat, SVP, product and technology.

Xolv’s approach is rooted in the belief that supporting clinicians with tools to manage day-to-day operations is just the beginning.

Unlike typical interactions, where patients visit their primary care physician annually, children with ASD and IDD receive in-home services for as much as 20 hours each week. The intensive model can be demanding for families and caregivers, necessitating tools that go beyond solving administrative functions with a focus on improving clinical outcomes for these children.

Headquartered in Silicon Valley, the center of technological innovation, we recognize our responsibility to foster innovation in technology for our community and customers

One solution is Xolv’s cutting-edge case management tool that allows clinicians to create and manage treatment plans for children, helping them track progress and goals. Previously reliant on paper and manual tracking, clinicians now benefit from fully digitized systems. Xolv’s web and mobile applications offer them flexibility to manage treatment plans anywhere, anytime. It breaks down barriers to care—whether in a client’s home, office or during telehealth sessions. Efficiently collecting and structuring the data from these sessions, the technology unlocks deeper insights into patient care, assisting healthcare providers in making informed decisions that enhance service delivery.

“We do more than just focus on operations; we aim to improve clinical outcomes by helping providers make informed decisions and optimize service delivery," says Ryan Godfrey, VP of product management.

The platform also champions a collaborative model by actively involving parents and caregivers in the treatment process. Equipped with tailored tools and resources, families are empowered to go beyond traditional clinician-led care, by practicing skills, implementing treatment plans and fostering their child's development between sessions. This approach elevates families from passive participants to active contributors, enhancing the continuum of care and driving superior clinical outcomes.

Streamlined Back-End Operations for Enhanced Patient Care

Solutions developed by Xolv also simplify session documentation and billing, which used to be a cumbersome, paper-heavy process. Gone are the days of scanning or faxing documents to the revenue cycle system. Xolv’s revenue cycle management tool digitizes this process while remaining laser-focused on minimizing claim denials. It has a success rate much higher than the industry average due to advanced validation systems, which ensure claims are accurate and compliant and adequately represent the care provided.

To further streamline the processes, Xolv has developed powerful electronic data interchange capabilities, allowing it to act as a healthcare clearinghouse. The integration enables providers in the network to submit claims directly to relevant insurance companies, turning the tedious, time-consuming task into a seamless, efficient one.

Building on these core offerings, Xolv lifts the veil on a managed services platform designed for providers who may not prefer to handle their back-office tasks. From managing inboxes to providing help desk support, Xolv’s dedicated team becomes an extension of the provider’s workforce. This allows providers to focus exclusively on patient care, where Xolv offers a complete turnkey solution, providing both patient-facing applications and behind-the-scenes support.

Uncompromising Dedication to Security

In every aspect of its operations, security is a priority for Xolv. “We understand the data isn’t ours to use for any other purpose than to provide the highest level of care,” says Bishop Bettini, VP of information security and information systems. While families might not always think about this aspect, Xolv takes proactive steps to assure security. From guaranteeing SOC 2 compliance to securing upcoming HITRUST certification, it safeguards the data and builds lasting trust with families and providers.

Reliability is also integral to Xolv's approach. A system shutdown, for example, can disrupt the intense schedules of healthcare providers, preventing clinicians from accessing vital information and derailing patient care. Xolv’s solutions are built on solid, scalable foundations that prioritize high uptime, facilitating seamless operations and uninterrupted care.

Instead of rushed implementation, thoughtful development is at the heart of enduring solutions. Investing time and effort into foundational elements, Xolv ensures functionality and supports the seamless integration of services into the fabric of daily healthcare operations.

Maximizing Client Outcomes through Active Engagement

Xolv’s approach to delivering impactful solutions begins with clear, open dialogue. When a client expresses a specific need, the team engages in discussions to understand their objectives. Everyone in the company, from the CTO to individual team members, stays connected with the process.

Employing an agile methodology, Xolv breaks projects into bite-sized, actionable tasks, each represented by user stories with clear goals and measurable outcomes. Rather than waiting until the end to review the product, the team provides regular updates, allowing clients to closely monitor progress. This iterative feedback loop allows for early course corrections, minimizing the risk of issues in the final stages.

“Unlike many vendors, who only ask for feedback when it's time to renew a contract, we seek input regularly, ensuring that our clients feel valued and supported rather than treated as just another transaction,” says Shoaib Main, solutions architect.

To facilitate transparency, the Xolv team uses tools like JIRA, allowing clients to track project progress in real-time. Transparency helps instill trust and ensures clients are not passive observers but engaged partners throughout the process.

Guided by the philosophy that its customers' success is tied to its own, Xolv continuously monitors the performance of its solutions and looks for areas that need improvement. After launching new features, the team sends out surveys to measure customer satisfaction, creating a direct channel for real-time feedback.

Xolv is now exploring Generative AI to automate manual tasks, such as providing session notes and pushing the boundaries of what’s possible in healthcare automation. In light of new regulations for AI, the team focuses on its safe and secure use to create user-friendly solutions that improve access to services for the ASD community.

Deeply embedding patients and communities at the heart of its solutions, Xolv is not just enhancing processes, it's championing a transformative shift toward compassionate, technology-powered care that advances efficiency to the next level.