Zappix
Advancing Digital Engagement for Elevated Healthcare Outcomes

Digital engagement plays a crucial role in facilitating efficiency within the healthcare sector. Healthcare providers and payers are turning to digital tools to enhance patient access and reduce administrative burdens. Adopting innovative solutions that streamline workflows, improve communication, and elevate the patient experience is crucial for staying ahead in the healthcare industry and remains essential for meeting patients' changing needs and expectations.

At the forefront of this movement is Zappix, with its AI-Powered Digital Engagement Platform, which is redefining interactions between healthcare providers, payers, and patients. The cloud-based solution offers workflow automation, rapid deployments, seamless integration with electronic medical records (EMRs), and a comprehensive actionable analytics suite.

“Zappix is transforming healthcare by providing a digital engagement platform for every stage of the patient journey,” says Yossi Abraham, President & CEO of Zappix.

From patient acquisition through pre-visits and during visits to post-visit follow-up, Zappix’s platform ensures a seamless, visual, digital, and frictionless experience for all parties. By optimizing scheduling, reducing no-show rates, and automating administrative tasks, it addresses the diverse needs of the healthcare industry.

Enhancing Provider Efficiency

Navigating the complexities of modern healthcare presents significant challenges for providers, who grapple with financial losses, access limitations and physician shortages, making the delivery of quality care increasingly demanding.

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In the face of these challenges, Zappix steps in to offer extensive assistance to healthcare providers through its digital engagement platform. Its platform integrates to leading EMRs, such as Epic, enabling real-time integration and service expansion. It handles patient acquisition, pre-visit activities, visit preparation, and post-visit services like follow-up instructions, surveys, and payments.

At the beginning of the patient journey, Zappix facilitates patient acquisition through digital patient outreach, streamlined referral management, and convenient live chat services. This ensures that patients are engaged and informed from the beginning.

Before the patient's visit, Zappix’s platform offers real-time scheduling, pre-procedure instructions, and visual appointment reminders, making sure patients are well-prepared and informed about their upcoming appointments. During the visit, Zappix simplifies the process with digital intake forms and digital payments, eliminating paperwork and reducing administrative burdens for providers.

After the visit, Zappix supports patients with post-procedure instructions, digital surveys for feedback, recalls for follow-up appointments, and care gap management to ensure that patients receive comprehensive and continuous care.

Zappix has established a solid reputation in the healthcare industry, with one notable success story involving an endoscopy center dealing with frequent late cancellations. These cancellations created challenges in resource planning and utilization and restricted patient access to care. After implementing Zappix's solution, the center experienced an impressive 87% reduction in late cancellations. This significant improvement not only eased the strain of managing unpredictable schedules but also allowed the center to optimize resource usage, leading to greater operational efficiency and improved patient satisfaction.

Overall, Zappix's platform has proven to be a game-changer for the healthcare industry by transforming the patient journey into a seamless visual and digital experience. By offering a frictionless and intuitive patient experience, Zappix contributes to better healthcare outcomes and increased patient satisfaction.

The Support System for Payers

For healthcare payers, Zappix addresses the different challenges faced by health insurance entities. Payers often encounter difficulties in enhancing customer experience while managing rising contact center interactions and, subsequently, costs. Another challenge is subpar member engagement, which may negatively impact CMS Star Rating.

To assist with member engagement, Zappix provides a comprehensive Digital Outreach Product that allows payers to connect with their members through targeted text messages, emails, and automated voice calls, all seamlessly orchestrated by automated workflows. Zappix Digital Outreach leverages digital and voice channels to get the right message to the right audience exactly when they need it.

To support the increase in contact center interactions, Zappix provides Digital Self-Service (Visual IVR), enabling mobile customers to quickly resolve their customer service needs by themselves, deflecting mundane and repetitive calls from agents. If the call reaches the agents, Zappix Agent Assist allows the agents to handle the calls faster by sending the caller text messages and emails with links to forms, videos, FAQ pages, and more that expedite the assistance process when needed.

Through its platform, Zappix has effectively redirected an average of 25 percent of incoming calls to self-service and managed to resolve over 80 percent of callers’ inquiries, showcasing an impressive containment rate of over 80 percent. This resulted in substantial reductions in call volumes and significant operational savings for its clients.

With its advanced capabilities and cutting-edge Digital Engagement Platform, Zappix stands out as the partner of choice in the healthcare industry for providers and payers seeking to meet evolving demands. Zappix's focus on innovation and excellence empowers clients to navigate the rapidly changing healthcare landscape, enabling them to increase patient access and improve patient experiences.